How to Have the Fastest Customer Support

A major part of growth is adaptation. As we have grown into the company we are today we have noticed a need to establish better lines of communication on the customer support side of the business. Our main goal is to solve your issues and get you back to using SingleOps as soon as possible!

Here are a few ways to make sure you get the fastest customer support:

Use our support email. We know you love your account managers, but in order to make sure that all of your questions are answered in a timely fashion we recommend that you contact our support team directly. Contacting our team via support@singleops.com is the most effective way to have your problems solved.

Screenshots. A picture is really worth 1,000 words to our support team. Being able to put eyes on the problem you’re dealing with makes it so much easier for us to offer the most direct solution to your problem

Details! The more information you give us the better answer we can give! The more insight we have into the problem the better, so try and tell us as much as you can!